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efi Sports Medicine Customer’s Voice...

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Customer service

“I recently received [my] Total Gym ... I want to first thank you for the professional manner in which my transaction took place. I was treated with the utmost courtesy and professionalism.” …Jon C., WI

“We wanted to…express our satisfaction with the Total Gym… and especially with your outstanding Customer Service Support staff. We have enjoyed the Total Gym product… and today, needed to order replacement parts for our equipment. I spoke with [a rep] and had a fabulous customer experience. He was able to quickly access our record and order the parts needed (covered under warranty) and expedite the shipment. My husband and I are very impressed with EFI and their commitment to quality products and superior customer service. Thank you for reinforcing our decision to purchase the Total Gym!” …Scott and Paula R.

“My wife and I want to express our thanks and extreme gratitude for such a wonderful product AND a great company! We have had our Total Gym for close to two years. It… cracked at the base… When we called about the problem, I couldn't believe my ears! The salesperson said that a new one was on the way. A COMPLETE replacement. We didn't have to send the old one back or pay ANYTHING!!!! You paid all shipping --everything! …I wish [other] companies in America were run as well as yours. “…Stephen and Becky D.

“We received our Total Gym... There was a flaw in the seat [glideboard]. I wrote customer service, and a new seat arrived within days. We were very pleased with the prompt and courteous service…” …Ken and Elaine R.

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Advertising, truth in

“Your advertising truly is reality…I am asked almost every day what I do to stay in shape. I tell…that I train on the Total Gym. I love my Total Gym, and I believe that your advertising is as great as the product. “…Bud W.

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Warranty

“We wanted to…express our satisfaction with the Total Gym… and especially with your outstanding Customer Service Support staff. We have enjoyed the Total Gym product… and today, needed to order replacement parts for our equipment. I spoke with [a rep] and had a fabulous customer experience. He was able to quickly access our record and order the parts needed (covered under warranty) and expedite the shipment. My husband and I are very impressed with EFI and their commitment to quality products and superior customer service. Thank you for reinforcing our decision to purchase the Total Gym!” …Scott and Paula R.

“My wife and I want to express our thanks and extreme gratitude for such a wonderful product AND a great company! We have had our Total Gym for close to two years. It… cracked at the base… When we called about the problem, I couldn't believe my ears! The salesperson said that a new one was on the way. A COMPLETE replacement. We didn't have to send the old one back or pay ANYTHING!!!! You paid all shipping --everything! …I wish [other] companies in America were run as well as yours. “…Stephen and Becky D.

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Quality

“Thank you for actually making product that actually works. Keep up the good work.” …Mark M.

“We wanted to…express our satisfaction with the Total Gym… and especially with your outstanding Customer Service Support staff. We have enjoyed the Total Gym product… and today, needed to order replacement parts for our equipment. I spoke with [a rep] and had a fabulous customer experience. He was able to quickly access our record and order the parts needed (covered under warranty) and expedite the shipment. My husband and I are very impressed with EFI and their commitment to quality products and superior customer service. Thank you for reinforcing our decision to purchase the Total Gym!” …Scott and Paula R.

“Being a welder, this is what I look at first. The welds are well formed with, as far as I can see, no cold lap and little or no spatter at the folding points of the track where stress is a problem. The weld is well formed…” … Dennis M.

“...the Total Gym… simply amazed me. I cannot believe the quality workmanship that goes into your product.” …George M.

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Community Spirit

“Subject: Dispatches from Iraq – ‘Totally’ Unstressing... Thanks to efi/ Total Gym. 48 units of their equipment are ‘on the way’ to the 3d ACR in Iraq. Soldiers in the field along the Syrian border will be able to do a complete work out ‘GRAVITYTraining’ style… While strong supporters of the US Army, [efi] Total Gym has not forgotten that Marines also love PT [physical training], and is also generously donating equipment to the USMC (1st & 2d Marines).  A big THANK YOU… on behalf of all!” M.B., rank and station withheld for safety

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